Phase I - The Supervisor/Manager

Watch: Pay It Forward, Kevin Spacey

Day #1: Basic Supervisory Skills

• The importance and power of setting goals.
  Best method for setting smarter goals.
  8 goals for work satisfaction.
  Strategies toward continuous employee performance improvement.
  How to set a G.A.M.E. plan for guaranteed results.
  Effective conflict management.
  How to avoid potential problems.
  Coaching in discipline situations.
  How to say "no."
  How to run an effective meeting.

Reading: 7 Habits of Highly Effective People, Stephen Covey

Day #2: Organization and Basic Communication Skills

• Behaviors that stop us from getting things accomplished.
  I.D. the 4 time traps that steal your concentration.
  4 time-savers that maximize your daily energy.
  How to successfully delegate.
  Handling interrupters with tact and focus.
  Organizing your environment and paper.
  Improving your memory and recall capabilities.
  Discover your personal communication style.
  Listening skills for enhanced understanding.
  Speaking skills for clarity and results.

Reading: 8 Steps to start a revolution, Steve Walrath

• Discover your natural work tendencies.
  Soar with your strengths, minimize your weaknesses.
  Problem solving techniques.
  How to increase employee commitment.
  How to get others to "buy" your ideas.
  Learn the difference . . .Boss vs. Leader.
  Characteristics of an effective leader.
  How to get anyone to do anything.
  Keys to building a self-sufficient team.
  How to improve relations between groups.
  

Reading: All I need to know I learned in kindergarten,
Robert Fulghum

Watch: Instinct, Anthony Hopkins/Cuba Gooding Jr.

Watch: The Last Samurai, Tom Cruise

Day #4: Assertiveness in Communications & Decision-Making

• I.D. effective assertive behaviors.
  Scripting . . . a way with words.
  Prepare, prepare, prepare.
  Using the direct assertive script.
  Communicating with the passive/aggressive.
  How to communicate when under pressure.
  Managing multiple projects and priorities.
  Avoiding a potential crisis with deadlines.
  How to make better decisions.
  Navigating change with ease and confidence.
  

Reading: Discover Your Genius, Michael Gelb

• I.D. difficult personality types.
  Preparing a response & strategy for each type.
  How to deal with a bully personality.
  How to create support from your boss.
  The process for strategic thinking.
  Planning for a bright future through dream sessions.
  Creating stronger and more lasting agreements.
  Discover and use your BATNA.
  4 steps to moving someone to say "yes."
  Dirty tactics and how to respond like a leader.

Reading: Emotional Intelligence, Daniel Goleman

• Creating a positive workplace and workforce.
  Challenges to job satisfaction.
  Increasing your personal power and influence.
  Rewards vs. motivations . . . P.E.M.
  Understanding organizational energy dynamics.
  Managing personal stress and internal frustrations.
  Professional business etiquette and manners.
  Everything is negotiable . . . how to see ahead of the curve.
  Balancing with the 3 boxes of life: learning, working and playing.
  How to live a life that matters . . . lessons of the Samurai.

Reading: Good to Great, Jim Collins

Watch: Your movie choice: choose a movie that taught you something about living a more fulfilling life.

Extra Credit Reading: Mutant Message Down Under, Marlo Morgan
Principled Centered Leadership, Stephen Covey
The Invitation, Oriah Mountain Dreamer